7dewFrequently Asked Questions

When you register on 7dew, we collect a username, email address, password, date of birth, and mobile phone number. Your username is used to log in and identify your account. Your email is used for account recovery, notifications, and tournament updates (such as Liga 1 or Piala AFF match alerts). Your password must be at least eight characters, combining letters and numbers for security. Your date of birth is used to verify you meet the minimum age requirement in your jurisdiction. Your phone number is used for account security, two-factor authentication, and support contact. We do not collect your full name or address until your first withdrawal, when we require identity verification to comply with banking regulations.

If you forget your password, click the "Forgot password" link on the login page. Enter your registered email address, and we will send you a password reset link within a few minutes. Click the link in the email — do not share it with anyone. You will be directed to a form where you can create a new password. Enter your new password (at least eight characters, mixing letters and numbers), confirm it, and click "Reset password". Your new password takes effect immediately. Log in with your username and new password. If you do not receive the reset email, check your spam or junk folder. If you still cannot access your account, contact our support team through the help section on the login page and we will assist you within one business day.

We at 7dew do not charge fees for deposits or withdrawals processed through our supported payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Your payment provider (your bank or mobile payment app) may charge their own fees — check your provider's fee schedule. Deposits are processed instantly; your balance updates immediately. Withdrawals are processed during standard banking windows (typically within one to three business days, depending on your bank or provider). We do not charge a service fee, processing fee, or administration charge. We do not withhold a percentage of your withdrawal. The amount you request is the amount transferred to your account, minus any fees your bank or payment provider applies.

Deposit ranges depend on your chosen payment method and your bank or payment app's limits. mobile banking, local payment, online payment, e-wallet, and mobile banking typically allow deposits from small amounts (a few thousand rupiah) up to several million rupiah per transaction. Bank transfers via local payment, online payment, e-wallet, mobile banking, and local payment may allow higher single deposits, depending on your account limits. We recommend logging into your payment app or online banking to check your personal transaction limits before depositing. The 7dew platform does not impose a minimum or maximum account preferences — your payment provider's rules apply. If you have questions about your specific payment method's limits, contact your bank or payment app support. We at 7dew recommend deposits you can comfortably manage, especially if you are new to the platform.

Our 7dew sportsbook covers major football tournaments and leagues worldwide. We list Liga 1 (Indonesia), Piala Indonesia, Piala AFF (Southeast Asia), Champions League (Europe), Premier League (England), LaLiga (Spain), Serie A (Italy), Ligue 1 (France), and international friendlies. We also offer markets on MotoGP motorcycle racing and badminton tournaments. Beyond football and MotoGP, we list esports markets (Mobile Legends, Free Fire, PUBG Mobile) and live-dealer table games (blackjack, roulette, baccarat, Dragon Tiger) as well as slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Match schedules, odds, and markets update daily. Coverage varies by season — major tournaments like Piala AFF during November–December receive expanded market availability. Log in to 7dew to see the full current list of available markets and upcoming fixtures.

Bonus terms vary by offer type. Our 7dew platform may offer welcome bonuses for new accounts, reload bonuses for subsequent deposits, or loyalty rewards for active users. Typical bonus terms include a wagering requirement (the amount you must bet before withdrawing bonus funds), a time limit (how long the bonus is valid), and eligible game categories. For example, a welcome bonus may be available only on slots or live-dealer games, not on sportsbook betting. You must claim a bonus explicitly through your account settings — it does not apply automatically. Bonus funds and winnings from bonus funds are usually subject to withdrawal limits and may require verification before payout. Read the full terms for each bonus before claiming; terms are posted in the promotions section of your account. If you have questions about bonus eligibility or terms, contact our support team and we will explain the details.

We at 7dew collect and protect your data according to our Privacy Policy. Your email, phone, password (hashed, not stored in plain text), and game activity are encrypted and stored on secure servers. Your payment information is not stored by 7dew — it is processed directly by your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not sell or rent your data to advertisers or third parties. We share data only with payment processors and service providers necessary to operate 7dew. Your data may be transferred internationally for server operations; by using 7dew, you consent to this transfer. You have the right to request a copy of your data, correct inaccurate information, or request account closure and data deletion (subject to legal retention requirements). Contact our support team to exercise these rights and we will respond within one business day.

You can contact our 7dew support team through the help or support section in your account — this is the fastest way to reach us. Describe your issue clearly, including your username, the date of the issue, and any relevant details (such as a transaction reference or game name). We respond during standard business hours in English. Most account and technical issues are resolved within one business day. For urgent issues (such as unauthorized account access), mark your ticket as urgent and we will prioritize it. Do not share your password with support staff — we will never ask for it. Do not post account details or payment information in support tickets; use the secure ticket system only. If you cannot access your account, use the "Forgot password" link on the login page or email our support team using the contact form visible without logging in.